1. Information We Collect
We collect personal and non-personal information in the following ways:
Personal Information: When you make a purchase or interact with our website, we may collect:
- Full name
- Email address
- Billing and shipping address
- Phone number
- Payment information (processed securely through payment gateways)
Non-personal Information:
- IP address
- Browser type and version
- Referring URL
- Pages visited on the website
- Time and date of your visit
- Device type (mobile or desktop)
Cookies and Tracking Technologies: We use cookies to enhance user experience. Cookies are small text files stored on your device that allow us to remember your preferences and actions while navigating our site. You can manage or disable cookies in your browser settings. However, some features may not work properly if cookies are disabled.
2. How We Use Your Information
We use the information we collect for several purposes, including:
- To process and fulfill your orders
- To improve customer support and respond to your inquiries
- To personalize your shopping experience
- To send marketing communications and promotional emails (with your consent)
- To analyze site traffic and usage trends
- To comply with legal obligations and resolve disputes
3. Payment Processing
All payments on our website are processed securely by third-party payment gateways (such as PayPal, Stripe, or other authorized processors). We do not store your payment details on our site. These third-party processors have their own privacy policies, and we recommend reviewing them.
4. Data Security
We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.
5. Sharing Your Information
We do not sell, trade, or rent your personal information. However, we may share your data with third-party service providers who help us run our business, such as:
- Payment processors
- Shipping companies (e.g., courier services)
- Email marketing services
- Website analytics providers
These third parties are obligated to protect your personal data and use it only to provide the services requested. We may also share your information if required by law, such as to comply with a legal obligation or to protect our rights.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal data, including:
- Accessing your data and requesting a copy of it
- Correcting any inaccurate or incomplete information
- Deleting your data (subject to legal obligations)
- Opting out of marketing communications at any time
To exercise these rights, please contact us at admin@hisandhers.tnmco.uk.
7. Third-Party Links
Our website may contain links to external websites or services. We are not responsible for the privacy practices or content of third-party sites. We recommend reviewing the privacy policies of any third-party websites before providing them with your personal information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the Effective Date will be updated accordingly. We encourage you to review this Privacy Policy periodically for any updates.
9. Contact Us
His and Hers
Email: admin@hisandhers.tnmco.uk
Return & Exchange Policy
We do not accept returns or offer refunds, except for items with manufacturing defects or if you receive the wrong product or size.
Exchanges are only possible if you contact us on the same day you receive your order. To be eligible for an exchange, the item must be in its original condition, with tags and packaging intact.
Disclaimer: Product colors may vary slightly due to lighting or device settings.